Learning Experiences That Actually Work

Retail staff needed consistent, effective tools for handling customer conversations while maintaining brand values.

Developed a suite of scenario-based learning, interactive decision-making, and practical application exercises built in Articulate Storyline.

Recognised internationally for innovation, this programme established a consistent approach to customer engagement across AIB.

Existing Click & Collect training was very process heavy, and led to poor customer experiences

A refocus as a story that fit the "It All Starts With You" brand purpose

A slick Rise course making use of storytelling, simulation, and the new code elements.

Create engaging content around potentially dry topics like energy usage, carbon reduction targets, and operational efficiency.

Designed interactive modules including a custom JavaScript-powered mini-game where learners identify energy waste sources in an isometric store view. The weighted scoring system reflected actual ESOS audit findings (£300k+ savings potential), teaching staff that heating improvements deliver 12x greater ROI than lighting fixes.

Increased staff awareness of energy-saving practices and contributed to organisational environmental targets.

Challenge: Make waste management and recycling procedures memorable and actionable for retail staff.

Solution: Developed a gamified sorting activity where learners practice categorising waste streams, reinforcing proper disposal procedures through interactive practice.

Impact: High engagement scores and improved compliance with waste management protocols.

Deliver essential customer service reminders during the busy Christmas retail period whilst maintaining engagement.

Created a festive narrative framework with original rhyming content and character voiceovers to make the training memorable and enjoyable.

High completion rates during peak retail season; positive learner feedback on creative approach.

Create sensitive, inclusive content that resonates with diverse learner audiences whilst addressing legal requirements.

Designed scenario-based learning with custom illustrations representing diverse individuals, ensuring every learner feels valued and represented.

Designed scenario-based learning with custom illustrations representing diverse individuals, ensuring every learner feels valued and represented.

Explain complex sustainability targets and corporate environmental strategy in an accessible, engaging format.

Combined data visualisation with animated storytelling to make corporate environmental goals personally relevant to staff.

Increased staff understanding of organisational environmental commitments.

Address seasonal safety concerns for staff commuting during winter months with reduced daylight.

Created a concise, visually engaging animation covering high-visibility clothing, route planning, and personal safety awareness.

Timely, targeted safety guidance delivered efficiently during autumn/winter period.